A missed dental appointment presents problems for us both. For you, a missed dental appointment causes a delay in treatment that was recommended to help improve your dental health. For our office, a missed dental appointment prevents us from scheduling another patient that would benefit from treatment.
Our accountant has recommended that we charge a $150 missed appointment fee for failed appointments. However, this doesn't feel right to us. Here's what we are going to do. We are simply going to ask you to be very faithful about keeping all future dental appointments.
We understand that things happen and schedules do change and we ask that in the future you provide us with at least 48 hours' notice for any appointment changes.
Having three (3) missed dental appointments within a year will result in your dismissal from our office. This includes cancelled appointments that are not cancelled within 48 hours. The dismissal of a family member will result in the dismissal of the entire family.
We appreciate your understanding in this matter.